Confirmed speakers include:

Learning how to develop and implement a customer experience transformation programme and embed a customer-centric culture within your organisation

With more operators than ever penetrating the telecoms market in the Middle East, the customer experience has become the most important differentiator for operators to gain a competitive advantage.

Telecoms IQ’s Customer Experience Management in Telecoms – Middle Eastern Summit provides an unmissable opportunity to learn how to develop and implement a CEM transformation programme and engage your staff to become more customer-centric.

Come and hear from 15 CMOs, VPs and Directors from leading operators across the Middle East and Europe, including Etisalat, Vodafone, Batelco, Du and Turkcell.

You will find out how to deliver a personalised customer experience to your segments and use it to drive customer loyalty and lifetime value.

Top 5 reasons to attend Customer Experience Management in Telecoms – Middle Eastern Summit:

  • Learn from proven CEM case studies led by 14 CMOs, VPs and Directors from innovative operators across the Middle East and Europe
  • Discover how to embed a customer-centric culture and mind-set within your organization
  • Hear how to improve the skills of your call centre agents and transform your first call resolution rates
  • Benchmark with other industries leading the way in CEM including PepsiCo and Saatchi & Saatchi through a cross-industry panel discussion
  • Establish how to increase the accuracy of your customer segmentation and use it to personalise the customer experience

Who will you meet at Customer Experience Management in Telecoms – Middle Eastern Summit?

Come and meet senior-level CEM experts from leading operators across the Middle East and Europe, including:

Chiefs / VPs / Directors / Heads / Managers of:

  • Customer experience
  • Marketing
  • Customer care
  • Customer service
  • Contact centre
  • Customer operations
  • Customer complaints
  • Customer lifecycle management
  • Customer management
  • Customer support
  • Customer retention

Past Customer Experience Management in Telecoms event attendees said:

tommyA terrific event to hear, share and debate great practices that will delight customers and enable business growth
Tommy Geary, Eircom
Peter-crayfourdA prime opportunity to learn from others and exchange expertise on tackling the challenges of CEM in telecoms
Peter Crayfourd, Orange FT Group
tp_new A great opportunity to get an overview of CEM strategies in telecoms across Europe.
Bartosz Gott, Customer Strategy Director, Telekomunikacja Polska
omental The conference was very good!
Said al Mawali, Marketing Manager, Omantel
private-logo-dna_new Very valuable. It raised a lot of thoughts.
Sakari Herajärvi, Service Manager, DNA Finland
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